REFUND POLICY

CONSUMER RIGHT TO CANCEL

If you are a Consumer and unless the below exception applies, you have the right to cancel this Agreement and return the Product within 14 days without giving any reason. The cancellation period will expire after 14 days from the day after completion of the Transaction. To meet the cancellation deadline, it is sufficient that you send us your communication concerning your exercise of the cancellation right before the expiration of the 14 day period.

To cancel your order, you must inform Paddle of your decision. To ensure immediate processing, please do so by contacting us here. Please note that in respect of subscription services your right to cancel is only present following the initial subscription and not upon each automatic renewal.

You also have the right to inform us using the model cancellation form below or by making any other clear, unambiguous statement through our available communication channels. If you use our “Contact Us” form online, we will communicate acknowledgment of receipt of your cancellation request to you without delay.

EXCEPTION TO THE RIGHT OF CANCELLATION

Waiver for Digital Content. Pursuant to § 356 (5) BGB (German Civil Code): The User expressly agrees that the execution of the contract begins immediately upon the User's request to process audio or download a master. THE USER ACKNOWLEDGES AND AGREES THAT BY STARTING THE DOWNLOAD OR PROCESSING OF A DIGITAL FILE, THEY LOSE THEIR RIGHT OF WITHDRAWAL. By clicking "Master", "Download", or "Purchase", the User provides express consent to the commencement of performance and acknowledges the waiver of the withdrawal right.

CONTACT

For refund inquiries, please email admin@aisongmastering.com with your transaction details.